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Interaction Services
Aegis offers end-to-end solutions for any type of customer interaction requirement. Our focus is not just to provide excellent customer care, but to maximize the value generated by every customer touch-point.
Business-to-Consumer (B2C)
Customer Acquisition
- Direct Response Services
- Dedicated Inbound Services
- Multilingual Services
- Outbound Call Management
- Automated Customer Acquisition
- Knowledge of the Sale (cross selling, up selling, close knowing the customer)
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Customer Care
- Dedicated Customer Care
- Automated Customer Care
- Online Customer Care
- Technical & Product Support
- Optimum Customer Experience on each contact
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Business-to-Business (B2B)
Order Provisioning Solutions
- Data Entry
- Order Entry
- Order follow-up through completion
- Customer/Client advisement/acknowledgement follow-up
- Optimum Customer Experience on each contact
Account Acquisition
- New Account Sales
- Full Account Management
- Lead Generation and Management
- Customer Winbacks
- Loyalty Continuation Programs
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Account Care
- Customer Service
- Consumer Affairs
- Product Support
- Optimum Customer Experience on each contact
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Back Office Services
We help our clients achieve operational excellence by providing quality and process driven Internal back office processes. Aegis streamlines various aspects of Back office operations and provides ample opportunity of growth and revenue generation to its clients.
Order Provisioning
- Data entry
- Order entry processing
- Order qualification processing
- System follow-through order verification
- System follow-through order validity
- Customer/Client follow-up order commitment date process
- Order completion testing
Service Warranty Completion
- Data entry
- Customer/Client qualification processing
- Automobile qualification processing
- Finance approval process
- Contract completion verification
- Contract fulfillment notification
- Renewal qualification processing
- Renewal fulfillment notification
Process Analytics
- Discovery
- Action/implementation plan advisement
- Action/implementation plan approval process
- Implementation execution
- Results reviewed
- Re-discovery phase and onward improvement process
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Quality Verifications
- Form review process
- Form check process
- Form evaluation process
- Successful result feedback process
- Failure result feedback process
- Corrective action suggestion
- Re-review process
Quality Validations
- Form review process
- Form check process
- Form evaluation process
- Result feedback process
- Corrective action suggestion
Sales Verifications
- Sale acknowledgement process
- Sales/Order correctness check process
- Customer/Client feedback process
Sales Validations
- Sale acknowledgement process
- Sales/Order correctness check process
- Sales/Order finalized system upload
- Compensation request process
- Sales/Compensation completion check process
- Customer/Client feedback process
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Value Added Services
Value-added Services include:
Data Analytics
- Know your Customer like we know your customer
- Market share offence
- Competitive advantage with knowledge
- Strategy planning
- Customer behavior models
- Customer likes/dislikes
Operations Consulting
- Discovery
- Operations review
- Improvement suggestion
- Improvement implementation
- Implementation execution
- Results review
- Re-discovery
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Implementation Expertise Management
- Step MS-Project plan
- Dedicated personnel to completion
- Execution of excellence profile
- Task completion results guarantee
Logistics Management
- Order Management
- Transportation Management
- Freight Audit & Pay
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Knowledge Services
For more information log on to: eesl.essar.com
Knowledge Services include:
Engineering
- Feasibility Study
- Front end Engineering & Design(FEED)
- Basic Engineering
- Detail Engineering
Procurement
- Inspection & Expedition
- Logistics
- Vendor Sub-Contract
- Pre- & Post - Order Documentaion
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Project Management
- Scope Management
- Resource Management
- Deliverable Management
- Quality Management
- Vendor Management
Construction Supervision
Commissioning Assistance
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