A History Of Achievement
As a leader in customer care and acquisition for over three decades, Aegis has a track record in bringing both process and technology innovation to the industry. Today, several Fortune 500 clients trust Aegis to manage their customer interaction processes.
Parent Company: The Essar Group
Aegis is a 100% subsidiary of the US$ 50 billion Essar Group which is one of India’s most dynamic and fastest growing business conglomerates. In addition to its interest in the BPO sector, Essar has interests in telecom (through its joint venture with Vodafone), steel, shipping, oil, power and construction sectors. In 2007, Essar had revenues of US$ 8 billion.
A Culture Of Success
Aegis’ culture is unique in terms of its recognition of its people as the foundation of the company’s success. We invest in our people because we recognize their importance to our partnerships. Because in today’s virtual business environment, there is no difference between your team and ours. And more importantly, there is no difference between your customer and ours.
A Foundation For Growth
Aegis has built its value proposition around driving efficiencies in its relationships not as a service provider but as a client partner with its ability to:
- Provide customized delivery solutions based on a client’s requirements
- Utilize an innovative delivery approach which involves understanding the client, its customers and its market
- Obtain the best talent to design, implement and manage the solution
- Enable process improvements through its approach of eliminating service gaps
- Help clients to deliver customer satisfaction continually leveraging its knowledge base to create delight
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